Return Policy
At Express Turbo Delivery, we aim to provide reliable courier and logistics services. This Return Policy outlines the conditions under which shipments may be returned to the sender.
When a Shipment Is Returned
A shipment may be returned to the sender in the following situations:
- Incorrect, incomplete, or invalid delivery address
- Recipient unavailable or refusing to accept the shipment
- Multiple unsuccessful delivery attempts
- Shipment contains prohibited or restricted items
- Customs rejection (for international shipments)
Return Charges
- Return shipping charges will be borne by the sender
- Original delivery charges are non-refundable
- Additional handling or storage fees may apply
- International return charges may vary based on destination and customs rules
Delivery Attempts
We make 2 to 3 delivery attempts where applicable. If delivery is unsuccessful, the shipment will be returned to the origin address after completing the standard attempt cycle.
International Shipments
For international courier services, returns depend on the destination country’s customs regulations. If a shipment is rejected or seized by customs, return is not guaranteed, and charges will remain payable by the sender.
Responsibility of the Sender
To avoid returns, the sender must ensure:
- Accurate and complete address details
- Valid contact information of the recipient
- Proper packaging and labeling
- Compliance with courier and customs regulations
Damaged or Opened Shipments
If a returned shipment is found damaged or opened due to inspection by authorities, Express Turbo Delivery will not be held responsible.
Policy Updates
Express Turbo Delivery reserves the right to update or modify this Return Policy at any time without prior notice. Updated terms will be effective once published on the website.
Contact Information
For return-related queries or assistance, please contact our customer support team using the details available on our website.
