Refund Policy

At Express Turbo Delivery, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be issued for our courier and logistics services.

Eligibility for Refunds

Refunds may be considered in the following situations:

• The shipment was not picked up after payment confirmation due to our fault
• The service was cancelled by us before dispatch
• Duplicate payment was made by the customer
• Shipment was not delivered and returned to origin due to an error on our part

Refund requests must be submitted within 7 working days from the service date.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• Delay caused by incorrect address, incomplete details, or recipient unavailability
• Delivery delays due to weather conditions, strikes, road closures, or government restrictions
• Shipments seized or delayed by customs (for international courier services)
• Customer-initiated cancellations after the shipment has been dispatched
• Prohibited, restricted, or improperly packaged items

International Shipments

For international courier services, refunds are not guaranteed once the shipment has been handed over to the airline or international partner. Customs clearance delays, duties, taxes, or seizures are beyond our control and are non-refundable.

Refund Process

1. Submit a refund request via email or customer support
2. Our team will review the request and supporting details
3. Approved refunds will be processed within 7–10 working days
4. Refunds will be issued via the original payment method

Partial Refunds

In certain cases, partial refunds may be issued for service failures where part of the delivery process was completed.

Changes to This Policy

Express Turbo Delivery reserves the right to update or modify this Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

Contact Us

For refund-related questions or requests, please contact our customer support team through the official communication channels listed on our website.