Terms & Conditions
Welcome to Express Turbo Delivery. By using our website and courier services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.
Service Agreement
By booking a shipment with Express Turbo Delivery, the sender agrees to these Terms & Conditions on behalf of themselves and the recipient. These terms apply to all domestic and international courier services provided by us.
Shipment Acceptance
We reserve the right to accept or refuse any shipment that:
- Contains prohibited or restricted items
- Is improperly packed or labeled
- Violates local or international laws
- Poses a safety or security risk
Sender Responsibilities
The sender is responsible for:
- Providing accurate pickup and delivery information
- Ensuring proper packaging of shipments
- Declaring correct shipment contents and value
- Complying with customs, import, and export regulations
Any loss or delay caused by incorrect information provided by the sender will not be our responsibility.
Delivery Timeframes
Delivery timelines provided are estimated only and may vary due to factors beyond our control, including traffic conditions, weather, customs clearance, or government regulations. Express Turbo Delivery does not guarantee delivery times unless explicitly stated in writing.
Charges & Payments
- All service charges must be paid in advance unless otherwise agreed
- Additional charges may apply for re-delivery, returns, storage, or customs duties
- Prices are subject to change without prior notice
Liability & Limitations
Express Turbo Delivery’s liability is limited to the courier charges paid for the shipment unless otherwise agreed in writing. We are not liable for:
- Indirect or consequential losses
- Delays caused by unforeseen circumstances
- Customs seizures or inspections
- Loss or damage due to improper packaging
International Shipments
International courier services are subject to destination country laws and customs regulations. Any duties, taxes, or penalties imposed are the responsibility of the sender or receiver.
Prohibited Items
We do not accept shipments containing illegal, hazardous, perishable, or restricted items as defined by local or international law.
Returns & Refunds
Returns and refunds are governed by our Return Policy and Refund Policy, available on our website.
Privacy
Use of our services is also governed by our Privacy Policy, which explains how we collect and use customer information.
Policy Updates
Express Turbo Delivery reserves the right to modify these Terms & Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.
Contact Information
For any questions regarding these Terms & Conditions, please contact us using the official contact details available on our website.