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Privacy Policy

At Express Turbo Delivery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our courier and logistics services.

Information We Collect

We may collect the following information:

  • Name, phone number, email address

     

  • Pickup and delivery addresses

     

  • Shipment and tracking details

     

  • Payment and billing information

     

  • Communication records with customer support

     

How We Use Your Information

Your information is used to:

  • Process and deliver shipments

     

  • Contact you regarding pickup, delivery, or service updates

     

  • Improve our services and customer experience

     

  • Process payments and refunds

     

  • Comply with legal and regulatory requirements

     

Information Sharing

We do not sell or rent your personal information. Your data may be shared only with:

  • Delivery partners and logistics agents

     

  • Payment service providers

     

  • Customs and regulatory authorities (for international shipments)

     

  • Legal authorities when required by law

     

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure. However, no online transmission is 100% secure.

Cookies & Tracking Technologies

Our website may use cookies to enhance user experience, analyze website traffic, and improve service performance. You may choose to disable cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. Express Turbo Delivery is not responsible for the privacy practices or content of external sites.

International Shipments

For international courier services, customer data may be shared with overseas partners and customs authorities strictly for shipment processing and compliance.

Your Rights

You have the right to:

  • Request access to your personal data

     

  • Request correction of inaccurate information

     

  • Request deletion of your data (subject to legal obligations)

     

Requests can be submitted via our official contact channels.

Policy Updates

Express Turbo Delivery reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon being posted on the website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us through the details available on our website.

 

Return Policy

At Express Turbo Delivery, we aim to provide reliable courier and logistics services. This Return Policy outlines the conditions under which shipments may be returned to the sender.

When a Shipment Is Returned

A shipment may be returned to the sender in the following situations:
  • Incorrect, incomplete, or invalid delivery address
  • Recipient unavailable or refusing to accept the shipment
  • Multiple unsuccessful delivery attempts
  • Shipment contains prohibited or restricted items
  • Customs rejection (for international shipments)

Return Charges

  • Return shipping charges will be borne by the sender
  • Original delivery charges are non-refundable
  • Additional handling or storage fees may apply
  • International return charges may vary based on destination and customs rules

Delivery Attempts

We make 2 to 3 delivery attempts where applicable. If delivery is unsuccessful, the shipment will be returned to the origin address after completing the standard attempt cycle.

International Shipments

For international courier services, returns depend on the destination country’s customs regulations. If a shipment is rejected or seized by customs, return is not guaranteed, and charges will remain payable by the sender.

Responsibility of the Sender

To avoid returns, the sender must ensure:
  • Accurate and complete address details
  • Valid contact information of the recipient
  • Proper packaging and labeling
  • Compliance with courier and customs regulations

Damaged or Opened Shipments

If a returned shipment is found damaged or opened due to inspection by authorities, Express Turbo Delivery will not be held responsible.

Policy Updates

Express Turbo Delivery reserves the right to update or modify this Return Policy at any time without prior notice. Updated terms will be effective once published on the website.

Contact Information

For return-related queries or assistance, please contact our customer support team using the details available on our website.